FAQ

Frequently Asked Questions — SemiSauvage Permaculture

Find answers here to the most frequently asked questions about orders, our seeds, and growing: delivery times, shipping, billing, phytosanitary passports, sowing, stratification, etc.

🛒 Orders, website & transactions

📦 Orders & delivery

1. What are the average delivery times?

All orders placed before 2 p.m. are shipped the same day (business days). In mainland France, allow 2 to 4 business days for delivery. International delivery times vary depending on the destination and local postal service.

2. What are the shipping costs?

Shipping is free for purchases of €25 or more, both in France and internationally. Below this amount, a flat rate applies, regardless of the number of items in the order.

3. Do you ship internationally?

Yes, we ship worldwide. However, as each country has its own import rules for seeds and plants, it is the customer’s responsibility to find out in advance about the applicable restrictions or formalities. We cannot be held responsible if the shipment is blocked or refused by local authorities.

4. How can I track my order?

As soon as your order is shipped, you will receive an email with your tracking number so you can follow its progress on the carrier’s website. Remember to check your spam folder if the email does not appear.

5. I haven’t received my order. What should I do?

First, check the carrier’s tracking information. If the problem persists, contact us by email or via the contact form: we will open a claim and offer you a solution quickly.

6. Can I modify or cancel my order after purchase?

As our orders are dispatched very quickly, contact us as soon as possible: changes or cancellations are only possible while the parcel has not yet been handed over to the carrier.

💳 Payment & security

7. What payment methods do you accept?

Bank cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Shop Pay for simple and secure payment.

8. Is payment secure?

Yes, all transactions are protected by SSL and processed by reliable payment providers. No banking data is stored on our site.

9. Can I receive an invoice including VAT?

Yes. An invoice including VAT is automatically generated for every order, regardless of the country. It is sent by email when the order is confirmed and remains available for download from your customer account. No request is necessary.

🔄 Returns & claims

10. What is your return policy?

You have 14 days after receipt to return unused and unopened products in their original packaging. Returns must be reported by email. An exchange or refund will be issued once the return has been approved.

11. How do I make a return?

Contact us by email or via the contact form. We will send you the procedure and shipping address. Return shipping costs are the customer's responsibility, unless the error was ours.

12. What should I do if an item is missing or damaged?

Send us a photo and your order number upon receipt: we will process your request quickly (replacement or refund, depending on the situation).

📞 Support & contact

13. How can I contact you?

By email at semisauvage@gmail.com or via our contact form. We personally respond to every message.

14. How quickly do you respond?

Generally within 24 business hours. During the busy season, there may be a slight delay, but we remain responsive.

🌱 Our seeds & products

🌿 Types & quality

1. What types of seeds do you offer?

Vegetable, flower, aromatic, medicinal seeds, and varieties useful for permaculture (green manures, companion/repellent plants). All our seeds are reproducible, non-hybrid (not F1), and untreated.

2. Are your seeds reproducible?

Yes. Derived from open-pollinated/farmer varieties, they reproduce true to type from one generation to the next: you can harvest your own seeds every year.

3. Do you sell F1 hybrids?

No. We do not sell any F1 hybrid varieties.

4. Are your seeds certified organic?

They come from organic farming or untreated farmer-saved seeds, selected for hardiness, genetic diversity and germination quality.

5. Do you provide a plant passport for international orders?

Yes. For the species concerned, a European plant passport is affixed to the packet, in accordance with EU regulations. Outside the EU, import rules vary: customers must check locally.

6. Do the packets contain labels or accessories?

Yes, a small wooden label to identify your seedlings. The packets protect against moisture and light and remain compostable/recyclable.

🧺 Storage & viability

7. How long can seeds be stored?

Generally 1 to 4 years under good conditions. Some species (e.g. lotus) can remain viable for much longer. The indicative shelf life is shown on each packet.

8. How should seeds be stored?

A dry, cool place away from light (metal tin, airtight jar). Avoid moisture and temperature fluctuations.

🍄 Mycelium & mushrooms

9. How does a mushroom growing kit work?

Each kit contains liquid or solid mycelium ready to inoculate onto a suitable substrate (straw, wood chips, logs, etc.). Detailed instructions guide you through inoculation, incubation, fruiting and harvesting.

10. How long does it take to harvest the mushrooms?

Depending on the variety:
Oyster mushrooms / button mushrooms: first fruiting in approximately 2 to 8 weeks after inoculation.
Forest mushrooms (morels, porcini, etc.): several months to 2 years to become established before fruiting.
Truffles: up to 6 years before the first fruiting.

11. Is it possible to reuse the growing kit?

Yes. The kits can be stored in the refrigerator for several weeks before use so you can stagger your trials. However, the same substrate cannot be used indefinitely: it becomes depleted over successive cycles. To extend its use, inoculate a new, fresh substrate using the mycelium.

🌿 Sowing & planting

🌱 Sowing & growing

1. When and how should you sow your seeds?

Each product page indicates the recommended sowing period. On our website, we also specify the ideal temperature, the possible need for stratification, and the optimal period depending on the climate. In general: annuals in spring (after the last frosts); perennials/trees in autumn or spring (sometimes after a period of cold). To learn more, visit the blog The Seed Corner.

2. How do I know whether a seed needs stratification?

Stratification (cold, moist treatment) breaks the dormancy of many perennials, shrubs, and woodland species. This is indicated on each product page. Also consult our guide Everything You Need to Know About Stratification.

3. Should seeds be soaked before sowing?

Useful for hard-coated seeds (lotus, peas/legumes, and certain flowers): soak them for a few hours to overnight in lukewarm water. The product page indicates whether this step is necessary.

4. What is the ideal sowing depth?

As a general rule: very small seeds on the surface (a thin layer of potting soil); medium-sized seeds at 2–3× their diameter; large seeds deeper. Water gently so they are not displaced.

5. What are the ideal conditions for good germination?

Suitable temperature (often 18–22 °C for vegetables), a moist but not waterlogged substrate, soft/indirect light, and good ventilation to limit mold.

6. Do you offer advice for beginners?

Yes. Clear, illustrated articles on starting a vegetable garden, succeeding with your sowings (indoors/outdoors), and basic techniques (stratification, soaking, transplanting, etc.). Free access: Gardening Tips & Permaculture.

🌾 Growing & care

7. Which varieties are suitable for balconies or small spaces?

Varieties for pots/planters (herbs, flowers, compact vegetables). Discover our kits: Terrace & balcony flower seed kit and Balcony/terrace vegetable garden seed kit. Each product page specifies whether the variety is suitable for pots, balconies, or open ground.

8. What are the sowing periods by season?

Spring: the ideal season for most vegetables, annual flowers, herbs, and fast-growing perennials.
Autumn: ideal for trees, shrubs, perennials, and species that benefit from natural winter stratification.
Summer: suitable for staggered sowing (lettuce, radishes, green manure) to extend harvests.

9. How to harvest and store your own seeds?

Select the best specimens (shape, vigor, taste). Avoid damaged or overly late fruits. Let them ripen completely, harvest in dry weather, sort them, and store them in paper bags or airtight containers away from moisture and heat. Since our varieties are reproducible, you can resow them year after year.

📅 What to sow, season by season?

10. What to sow in spring?

Spring is the broadest sowing season in our catalog. It's the preferred time for summer vegetables (tomatoes, squash, cucumbers, peppers, eggplants), the vast majority of annual flowers, and most herbs: the soil warms up, frosts recede, and young plants have the entire growing season to develop before the following winter. It's also the best window for starting perennials and trees that have already received their winter cold period (stratification): their seeds are then ready to germinate.

Find the full selection in the Spring Sowing collection, including, for example, our Nantes Carrot seeds and our California Poppy seeds.

11. What to sow in summer?

Summer isn't just for garden maintenance: it's also the time for succession sowing. In particular, it's when to sow short-cycle vegetables to extend harvests into autumn (radishes, carrots, beets, late-season cauliflower), fast-growing annual herbs that tolerate heat well (basil, coriander, parsley), as well as biennials such as foxglove and wallflower, sown in a nursery from June to July to flower the following year. It's also the ideal time to start tropical species grown in pots, which have no marked seasonal dormancy.

Discover our complete selection in Summer sowing, including our French Breakfast Radish seeds and our Purple Foxglove seeds.

12. What should I sow in autumn?

Autumn is the most natural season for two major groups of plants to sow. First, garlic and wild alliums, which need a period of cold to develop properly and are traditionally planted from October to December. Second, trees, shrubs, and perennials with hard seeds, which need cold stratification to germinate: when sown outdoors in autumn, winter does this work naturally, without artificial intervention. This is also the time to sow hardy annual flowers (cornflower, poppy, love-in-a-mist, opium poppy), which overwinter as young plants and flower earlier and more vigorously the following spring.

The full selection can be found in Autumn sowing, including our White Garlic seeds and our Cornflower seeds.

13. What can I sow all year round?

Some plants do not have a true seasonal dormancy and can be sown indoors at any time of year, as long as they receive some warmth and light. This is the case for fast-growing annual herbs such as basil, parsley, chives, and dill, which can be resown in pots every few weeks for a continuous supply. The same applies to tropical and subtropical species grown in pots (tea plant, stevia, dragon fruit, weeping fig...), which grow indoors without being constrained by the outdoor season.

Find this selection in Year-round sowing, including our Basil seeds and our Curly Parsley seeds.